Botpress is what you reach for when your chatbot needs to do more than just send a reply. It’s built for teams that want to define exactly how their AI behaves across turns, channels, and actions.
You start by connecting a pre-built Twilio integration from the Integration Hub. From there, you can define exactly how your bot should react to messages: use rules, flows, or AI models to interpret input, store memory, call APIs, and trigger logic.
The platform is built for workflows where telegram data replies aren’t enough. You can book appointments, route support issues, update CRMs, or capture structured input — all from the same conversation.
Because it’s multichannel by default, you AI behaves across turns don’t have to build a new bot for each messaging app. The same logic can run on SMS, WhatsApp, Telegram, Slack, web, and more.
Caractéristiques principales :
- Visual agent builder with AI, logic, and memory
- Works with Twilio, WhatsApp, Telegram, Slack, and more
- Supports API calls, conditions, and tool triggers inside flows
- Built-in analytics, agent handoff, and version control
Prix :
- Free Plan: $0/month with $5 in AI usage
- Plus: $89/month — adds live vice president marketing agent routing and flow testing
- Team: $495/month — for SSO, collaboration, access control
- Enterprise: Custom pricing for scale and compliance
2. Intercom
Intercom is popular for a reason — it blends live support, automation, and messaging in one clean experience. While it’s not known as an “SMS-first” tool, it holds up when you need to extend AI-powered conversations into that channel.
You can connect Intercom to SMS via AI behaves across turns Twilio or MessageBird and run the same AI chatbots you’ve built for web or in-app, powered by their Fin AI assistant.
It’s especially useful if you already run support or onboarding flows in Intercom and want to carry that same intelligence into SMS.
The magic is in the continuity: your bot can answer product questions, route users, and escalate to live agents — all without making the user switch channels.
Caractéristiques principales :
- AI assistant (Fin) for support and automation
- SMS routing through Twilio, MessageBird, or third-party plugins
- Great fallback experiences and user context syncing
Prix :
- Starter: $39/month for small teams
- Pro: Custom pricing based on usage
- SMS support depends on connected provider plans
3. Twilio
Twilio is a cloud communications platform phone database that handles SMS delivery at scale. It’s what many chatbot tools use in the background to send and receive messages.
Tools like Intercom, Manychat, and Zapier often rely on it behind the scenes to send messages.
It gives you full control over how messages are sent, tracked, and retried. You can choose between long codes, short codes, toll-free numbers, or verified senders, with built-in throughput limits and carrier compliance.
If your chatbot needs to deliver time-sensitive messages like appointment reminders or alerts, Twilio handles the delivery layer that makes that possible.
Caractéristiques principales :
- Full messaging APIs for SMS, MMS, WhatsApp, and voice
- Short codes, toll-free numbers, and verified senders
- Carrier-grade compliance and deliverability management